If you are not completely satisfied with your Pretty Mommy online purchase, you can send it back to us for an exchange or a refund.
Items in the Sale section (those that have been permanent discounted) can be returned for exchange or store credit only.
All merchandise returned must be unworn, unwashed, with the price tags intact.
Returns must be postmarked within 21 days of the original ship date and should be sent prepaid. We will not accept CODs.
We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
In case merchandise is not available for exchange, you will be reimbursed.
We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. If you received free shipping on your order but return said order a shipping fee will be deducted from your refund.
Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
We have the right to deny credits if the merchandise returned does not meet our return policy requirements.